FAQ

For wholesale inquiries, please contact: 
sales@ultravioletkids.com
Press inquiries: 
info@ultraviolet kids.com
For all other information: 
info@ultravioletkids.com
  
Store Hours
Monday - Sunday 10am - 6pm
Location
Ultra Violet Kids
3425 Glendale Blvd
Los Angeles, 90039
 
Sizing
Our sizes run a tad generous to grow with your kid.  When you buy a 2 years size, it will fit your child from 2-3 years old.  Please email us at info@ultravioletkids.com with any questions.
Shipping, Exchange and Return Policy
We want you to be happy with your purchase so if you are not satisfied you can return your purchase within 7 days or exchange your purchase within 14 days.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All sale items are final.

Exchanges
If you need to exchange your purchase for the same item, send us an email at info@ultravioletkids.com and send your item to: 3425 Glendale Blvd, Los Angeles California US 90039. No sale items may be exchanged. 
Sale Items
All sale items are final.
 
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms & Condition - (Ecommerce Store Document Templates)
 
Privacy Policy
We, the Operators of this Website, provide it as a public service to our users.
Your privacy is important to the us. Our goal is to provide you with a personalized online experience that provides you with the information, resources, and services that are most relevant and helpful to you. This Privacy Policy has been written to describe the conditions under which this web site is being made available to you. The Privacy Policy discusses, among other things, how data obtained during your visit to this web site may be collected and used. We strongly recommend that you read the Privacy Policy carefully. By using this web site, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing or otherwise using the web site or any materials obtained from it. If you are dissatisfied with the web site, by all means contact us at info@ultravioletkids.com; otherwise, your only recourse is to disconnect from this site and refrain from visiting the site in the future.
The process of maintaining a web site is an evolving one, and the Operators may decide at some point in the future, without advance notice, to modify the terms of this Privacy Policy. Your use of the web site, or materials obtained from the web site, indicates your assent to the Privacy Policy at the time of such use. The effective Privacy Policy will be posted on the web site, and you should check upon every visit for any changes.
Contact Information